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We are pleased to provide information regarding fees, which may be charged on agreements with us. Fees enable us to provide transparency to our customers in reflecting costs as they're incurred.

We charge an administration fee when we arrange your facility. This varies depending on the complexity of each transaction, with more complex deals attracting higher fees to reflect the extra work involved.

Your Relationship Manager or our Customer Services team will be very happy to explain the fees applicable to your specific facility.

We are a Registered Firm with the Lending Standards Board which publishes the Standards of Lending Practice for business customers. The Standards of Lending Practice are voluntary and set the benchmark for good lending practice in the UK.

For more information, please visit Standards of Lending Practice.

The Standards of Lending Practice for business customers apply to organisations, which at the point of lending:

• Have an annual turnover of no more than £6.5million in their last financial year (excluding VAT and other turnover related taxes).
• Do not have a company ownership structure (e.g. businesses with overseas, multiple or layered ownership structures).
  

This set of standards applies to asset finance, namely Hire Purchase and leasing products. Contract hire (motor/retail at the point of sale within dealership) is not currently in scope.

Click to get your copy of the Standards in Lending Practice for Business customers - Asset Finance (PDF, 219 KB)

Click for more regarding lender borrower responsibilities - Asset Finance (PDF, 75 KB)

If you think you've been incorrectly or unfairly turned down for lending, you can appeal our decision.

Appeal a decision

We want you to have the best experience possible. If you're not completely happy, please let us know so we can try to fix it.

Make a complaint

Lombard is a member of The Finance & Leasing Association which is the UK’s leading trade body for asset finance, promoting best practice in lending and leasing.

The FLA Business Finance Code sets out the high standards that FLA members must meet when providing asset finance to businesses and the public sector.  This includes trading fairly and responsibly with customers.

The FLA provides a Checklist for Business Finance customers which recommends steps for customers to follow when taking out finance agreements.

Visit the FLA website

Contact details

Business Finance Code Enquiries
Finance & Leasing Association
Imperial House
8 Kean Street
London WC2B 4AS

Fax: 020 7420 9600

Email: business.finance@fla.org.uk.

If your enquiry relates to concerns about making payment, please contact your local Relationship Manager.

As you come to the end of your hire period there are several options available to you, you can find more information on our Finance Lease and Residual Value Lease pages.

Contact us to let us know what support you need. We’ll make whatever adjustments we can to help you.​

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Ways to contact us​

• Start a live chat with us from our webpage​

• Phone: 0345 877 8888 ​

• Relay UK: 18001 0345 877 8888 ​

   

Lines are open Monday to Friday, 9am to 5pm​

Standard call charges apply.