Social Media House Rules

We encourage you to

• Keep your comments or messages concise.
• Keep comments or messages on-topic.
• Only comment or message us with your own opinions.
• Ask for help with queries about your agreement with us.
• Give us feedback on our products or services.
• Tell us when something's wrong so that we can try to fix it.
• Only post information you're happy for everyone to see.
• Share our posts with your friends or family.

But please consider the following

• Don't comment or message personal or confidential information. If you need to share this information with us, please do so in a private message.
• Don't use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment.
• Don't use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.
• Don't comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity's reputation.
• Don't post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.
• Don't use our social media accounts in any way that is anti-competitive or could be expected to give rise to anti-competitive behaviour.
• Don't try to access the administrator features or functions of our social media accounts without permission.
• Don't spam or troll our social media accounts.

If you don't comply with these house rules we may delete your comments or block you from our social media accounts.

Unless we say otherwise, the information we post on our social media accounts is only intended for residents of the United Kingdom.

Our social media accounts may be managed by NatWest Group employees or third parties appointed by NatWest. We can't moderate what others post about us or NatWest before it is posted, but we may remove posts that don't comply with our house rules.

If you find content on our social media accounts which you think is inappropriate or you're concerned about, please contact us.

Remember to also follow the social media platform's (for example Facebook's or Twitter's) own rules and terms. If you don't, they may hide your post or take other action  and we don't have control over this.

Social media platforms are independent third party websites and are not associated with us or NatWest; we can't control what they do. Having an account doesn't mean that we endorse them.

With the exception of our own comments and messages, the views and opinions expressed on our social media accounts belong to the person posting the information and aren't our views or those of NatWest. While we try to ensure that the information on our site is current, we can't guarantee the information provided on our social media accounts will be complete, accurate or up-to-date.

If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure. If you make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else's intellectual property rights. Unless prohibited by the social media platform's own terms of use, you also grant us and NatWest a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.

We encourage you to share our content with others provided we're identified as the source, (for example by using our Twitter handle).

Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You mustn't use these materials for any reason without our express consent.

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.

Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.

Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.

We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the most recent House Rules.

We reserve the right to close our social media accounts at any time, without prior written notice.

Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the 'Regulatory information' section.

We're committed to protecting any information we collect about you. We may record and keep information (anonymous or otherwise) about how you use our social media accounts (for example, the frequency of your visits and the comments you make). We may also share this information with other NatWest Group companies and/or with third parties acting on our behalf. Doing so helps us better understand and serve our customers.

Please read our privacy policy for further information

These house rules are governed by the laws of Scotland if your address is in Scotland. If you live elsewhere, the laws of England and Wales apply to these house rules. Any dispute regarding these house rules shall be subject to the non-exclusive jurisdiction of the courts of Scotland, or the courts of England and Wales if you live elsewhere.

Lombard North Central PLC. Registered in England No.337004. 

Registered Office: 250 Bishopsgate, London, EC2M 4RB. 

Authorised and regulated by the Financial Conduct Authority for consumer credit activities.

References to Lombard Technology Services relate to Lombard Technology Services Limited. Registered in England: No 2039637. 

Registered Office: 250 Bishopsgate, London, EC2M 4RB.