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Get in touch

Contact us for help and support

Security may be required. Product fees may apply. Finance is only available for business purposes.

We're here to help

To ensure we can continue to serve our customers as quickly and efficiently as possible, we have introduced wider online channels enabling our customers to self-serve and process a number of customer service requests.  Simply complete the relevant form below to submit your request and a member of the team will get back to you.

Customer Request Forms

Customer Service Requests

Please complete this form to request:

  • Clearance – (available for 3rd parties) 95% of confirmations completed in 4 hours. Monday to Friday 9am – 5pm
  • Balances
  • Documents -  £10 administration fee with the exception of agreements regulated by the CCA.

Settlement Figure Request

Please complete this form to request:

  • Settlements – 95% of confirmations completed in 2 hours. Monday to Friday 9am – 5pm

Request A Call

Please complete this form request to:

  • Call back - please complete as much information as possible so we can ensure the correct team contacts you.

UK Contact Details

If you can’t find the help you need and still need to speak to a member of the team, you can use the web chat function on the right hand side of this page or request a call back via the links below. For more specialist business enquiries, you can find contact details below.

Calls cost no more than regular calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

 

Request for Finance

If you’re looking to finance an asset through a Hire Purchase product, you can now request a quote online and could get an instant credit decision. Get a quote

 

For any other Sales related queries please email sales@lombard.co.uk or request a call back 

 

For anything else please email: sales@lombard.co.uk

 

Phone number: 0800 502 402

 

 

Customer Services

If your enquiry is regarding an early settlement, a clearance confirmation, a balance enquiry, a document request you can complete this form to get the fastest response. If you still need support please contact us via webchat, request a call back or email generalenquiries@lombard.co.uk.

 

 

 

Payment difficulties or an arrears letter

If your enquiry relates to concerns about making payments please contact your local Relationship Manager or request a call back.

UK Address

Write to us:

Lombard
Customer Relations Team
PO Box 520
Rotherham
South Yorkshire
United Kingdom
S63 3BR

Specialist Teams

Contract Hire

Provided by Lombard Vehicle Solutions and operated by ALD Automotive LTD

Visit: Lombard Vehicle Solutions

or complete this form and we'll get back to you.

 

Leisure Marine Finance

Email:

marine@lombard.co.uk

 

 

Commercial Marine Finance

Aviation Finance

Lombard Technology Services

Other Contact Details

Republic of Ireland

 

For Sales, Quotes & Enquiries or Customer Services

Phone: 1850 215 000

Lines open Mon-Fri, 9am-5pm
Standard call charges apply.

Write to us:

Ulster Bank Group Centre
George's Quay
Dublin 2
D02 VR98

 

 

For more information on Lombard Ireland, please visit their website below:

Isle of Man, Jersey, Guernsey & Gibraltar

This business has now closed. For any existing customer queries please use the contact details as given.

Phone: Temporarily unavailable

Standard call charges apply.

Email: generalenquiries@lombard.co.uk

Write to us:

Lombard
Customer Services Team
PO Box 520
Rotherham
South Yorkshire
United Kingdom
S63 3BR

Frequently Asked Questions

Answers to your most common queries as well as sector specific information about marine or aviation finance.

Further Help and Support