If you think your asset isn't fit for purpose, has an inherent fault, or doesn't comply with the Sales of Goods Act 1979, contact the dealer or supplier.
They are responsible for deciding whether the asset needs replacing or repairing, or if further investigation is required. We are not in a position to make assessments about faults or whether assets are fit for purpose.
If you can't resolve the issue with the dealer or supplier, get in touch with us. Please note: to try and reach a resolution, we have to contact the dealer or supplier.
You can find out more about the Sales of Goods Act from the Department of Trade and Industry.